After placing an order, the buyer has 12 hours to modify or cancel it. If the buyer terminates the agreement, the seller will promptly return all money paid by the buyer, including delivery fees (minus additional expenses incurred because the buyer selected a delivery option that was more expensive than the seller's least expensive standard delivery option), to the original payment method. However, the Buyer understands that depending on the payment method, processing times for refunds can occasionally be out of the Seller's control and may exceed typical refunding times. For the refund to appear on the original payment method, please allow a minimum of three to five business days.
Only credit or debit cards, as well as any additional payment methods made available on the website, may be used for payments. Currency and exchange rate fluctuations are not the Seller's responsibility; payment is charged in the currency that is displayed. In the currency that was originally shown on the website, the Buyer will receive any refunds back to the payment method that they used to place the legally binding order.
OUT-OF-STOCK
When a buyer purchases products that are out of stock, the seller will make every effort to accommodate their requests. The Seller cannot ensure that all Products requested in the order submitted by the Buyer will be available due to a variety of uncontrollable and unavoidable factors, including technological difficulties. When a product is out of stock, the seller will try his hardest to mark it. In the event that the Buyer's requested Products are not available, the Seller and the Buyer may cancel the order; if the Buyer has already made a payment, the Buyer will receive a refund.
WRONG PACKAGE
Without question, the Seller will replace the product if it is delivered to the Buyer in the wrong size or print, or if it is damaged during transit. After receiving the wrong order, the buyer should notify the seller as soon as possible.
AFTERSALE
The guarantee policy lasts 30 days. If 30 days have gone by since the purchase, the Seller will stop offering the Buyer a refund or exchange.
The Seller is not able to accept returns because these products are 100% customized. That is why the Seller communicates with the Buyer via email before the Seller makes the artwork, to confirm that the Buyer accepts the design draft.
However, if the artwork isn't quite what the Buyer expected or the Buyerr order arrived damaged, please take the following actions:
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Take some photos of the package and the products and show details of the parts that disappoint the Buyer
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Send the Seller the photos via email to service@yallaqueen.com and describe the complains
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The customer service team reviews requests regularly. The Seller promises to get back to the Buyer as soon as the Seller can.
The Seller will carry out possible reimbursement using the same means of payment as the Buyer used for the initial transaction unless the Buyer has expressly agreed otherwise. The Seller – in its sole discretion - may withhold the refund until the Seller has received the supplied evidence provided by the Buyer or the Products sent back.
Feel free to contact service@yallaqueen.com for any questions or requests.