These Terms of Service (“ToS”) apply to all purchases made and all services offered on www.yallaqueen.com and all relevant subdomains (“Website”). Please read the ToS carefully so that You (“Buyer”) know the Buyer’s rights and obligations.
Products and services offered on the Website are sold by Beijing Qingri Information Technology Co., Ltd. (registered office at Room 101-E800, 1st Floor, No. 7, District A, No. 1, Guangyang Middle Road, Fangshan District, Beijing). Beijing Qingri Information Technology Co., Ltd. is referred to hereinafter as "Seller".
Contact e-mail: service@yallaqueen.com
Shopify Inc. hosts the Seller's online store. They give the Seller access to an online e-commerce platform so they can offer goods and services to the Buyers.
GOVERNING LAW
These Terms of Service and any separate agreements whereby the Seller provides the Buyer products and services shall be governed by and construed in accordance with the laws of the People’s Republic of China.
DEFINITIONS
Contract or Agreement: the contract governed by these ToS resulting from an offer by the Seller to sell Products to the Buyer and the Buyer’s acceptance of the Seller’s offer. The Contract will be concluded at the place of the Seller.
Buyer: You, the Buyer, are a natural person who (if necessary) is duly registered at yallaqueen.com and/or has placed an order with the Seller. If the Buyer is not of legal age to form a binding contract with the Seller, the Buyer may use the services only with the involvement of a parent or guardian. In addition, in this case, the Seller reserves the right to refuse service, terminate accounts, terminate the Buyer's rights to use the services, remove or edit content, or cancel orders in its sole discretion.
Products(s): the goods and/or services that the seller is offering for sale on the website.
GENERAL CONDITIONS
The Terms of Service will apply to any tools or features in the current store. The most recent version of the Terms of Service is always available for review on this page. By putting updates and/or modifications to the Seller's website, the Seller reserves the right to update, modify, or replace any part of these Terms of Service. It is the Buyer's responsibility to periodically check this page for updates. Acceptance of any changes is indicated by the Buyer's continued use of or access to the website after they are posted.
Additional agreements to these Terms of Service (ToS) with the same legal force shall be the legal statement, privacy policy, platform specification, notices, announcements, operating rules, help documents, and other binding documents made available to the Buyer on the Website. Using this website's services is understood to be the Buyer's implicit acceptance of the aforementioned supplemental agreements. The current Terms of Service are applicable to all purchases made by Buyer as of October 26, 2022, and Seller reserves the right to modify them at any time. The Terms of Service (ToS) that were in effect at the time of the Buyer's purchase will be applicable to any purchases made before October 26, 2022.
The Seller reserves the right to reject any customer at any time for any reason. The Seller reserves the right to refuse service, terminate accounts, terminate the Buyer's rights to use the services, remove or edit content, or cancel orders in its sole discretion.
If the Buyer is not of legal age to form a binding contract with the Seller, the Buyer may use the services only with the involvement of a parent or guardian.
The Buyer understands that The Buyer’s content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The Buyer agrees not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from the Seller.
THE CONTRACT
The Seller will email the ordering details to the Buyer after the Buyer places an order on the Website. In addition to the right of withdrawal outlined in the following sections, the Buyer may cancel the order and end the Contract up until the Seller's email is received.
Based on the information the buyer fills out, the computer information system automatically creates the order information data. The establishment of a contractual relationship between the buyer and the seller will only take place (barring the situations mentioned above) upon receipt of an email confirmation from the seller to the buyer regarding the products that will be shipped directly to the buyer. The products that are confirmed by the seller through email will be the only ones that are delivered to the buyer and constitute part of the contract. Prior to delivery, each Contract must be paid in full. Only after the seller has confirmed receipt of the payment will products be shipped. The contract offer includes the necessary advance payment that the Buyer must make in order to purchase the Products in a timely, complete, and lawful manner. Fees levied by the Buyer's bank, credit card company, or other provider of the Buyer's chosen payment option are entirely the Buyer's responsibility. It is understood and agreed upon by the Buyer that the Seller will use the first payment prior to the delivery method. It is a condition of the contract offer that the buyer sends to the seller that the seller will deliver the products to the buyer, and it is the payment that must be made by the buyer for the purchase of the products in a timely, complete, and legal manner. Order cancellation is at the seller's discretion if the buyer does not finish the payment within the allotted time or in a reasonable manner.
WEBSITE INFORMATION
Although all prices and information on the website are meant to be correct and comprehensive, there is a chance that some pricing and other errors will happen.
A price that is noticeably or substantially less than the going retail price for that product will not be acceptable to the Buyer. The Seller is under no obligation to sell at that price and is free to terminate the contract with the Buyer prior to shipment and delivery if the published price for a product is obviously or materially lower than the going retail price as a result of the Seller's pricing error.
Accordingly, the Seller shall permit the Buyer to terminate the Contract and/or reimburse the Buyer for the difference between the higher price and the true price if the Seller has, as a result of a pricing error, offered a Product or Service at a price that is materially or obviously higher than the prevailing retail price for that Product and accepted the Buyer's order at that price.
Product prices are subject to change at any time without prior notice from the Seller. The Service (or any portion or content thereof) may be changed or discontinued at any time by the Seller without prior notice. Any alteration, price adjustment, suspension, or termination of the Service shall not subject the Seller to liability towards the Buyer or any other third party.
PRODUCTS AND SERVICES
The Seller does not warrant that the quality of any products, services, information, or other material purchased or obtained by the Buyer will meet the Buyer’s expectations, or that any errors in the Service will be corrected.
PERSONAL INFORMATION
The Buyer's submission of personal information through the store is governed by the Seller's Privacy Policy.
ORDERS AND PAYMENTS
The Buyer is responsible for accurately entering the Seller's required information, including the Buyer's name, the receiver's name (if applicable), the delivery address, and contact information.
At the designated delivery address, the purchased products will be delivered. Buyer bears all liability for any loss resulting from the Buyer's modification of contact details or associated delivery information. The Seller shall not be liable for any consequences, costs, or delays resulting from the following events that may cause the order to be delayed or not arrive at all, and the Seller retains the right to unilaterally cancel the order when:
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The delivery address, contact information, etc. are incorrect, non-existent, or not detailed enough;
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The delivery person tries to reach the recipient twice on the designated receiving mobile phone number, but is unable to do so or receives no response;
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The products are delivered repeatedly because the recipient is absent;
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Force majeure, which includes but is not limited to traffic accidents, natural disasters, strikes, riots, government actions, unexpected wars, etc.
The Seller's delivery and administrative fees are included in the total amount that must be paid for the products unless otherwise specified on the Website and during the ordering process. Before placing the legally binding order, the Buyer will be made aware of any additional costs or fees that will be applied to the product price during the order process.
Only credit or debit cards, as well as any additional payment methods made available on the website, may be used for payments. Currency and exchange rate fluctuations are not the Seller's responsibility; payment is charged in the currency that is displayed. In the currency that was originally shown on the website, the Buyer will receive any refunds back to the payment method that they used to place the legally binding order.
ORDER CANCELLATION
The Buyer has the right to withdraw from the Contract within 12 hours after the payment of the order is made, without giving any reason. The Buyer must give the Seller clear notice of their decision to withdraw from the Contract in order to use their right of withdrawal. The buyer needs to notify the seller via any official method specified on the website about exercising their right of withdrawal before the withdrawal period has ended in order to meet the withdrawal deadline (i.e. email) that the seller is offering.
RETURN AND REFUND
The Buyer must treat the products and packaging they receive with care during the refund period. The Product may only be opened or used by the Buyer insofar as it is required to ascertain its nature, characteristics, and functionality.
If the Buyer uses, damages, or disposes of the Product in a way that goes against the above clause, the Buyer might be responsible for a drop in the Product's value.
COMPLAINTS AND DISPUTE RESOLUTIONS
The Buyer can use the email addresses, web links, or WhatsApp Business account provided on the Website to contact the Seller if the Buyer has any complaints regarding the way the Contract is being handled or how the Seller's services are being provided in connection with the Buyer's purchase of the Products. In order for the Seller to handle a complaint by phone or email, the Buyer must provide: - order number, - Buyer name and address, - E-mail address, - a description of the basis for the complaint, and - what remedies or actions are required from the Seller.
The seller is under no obligation to reply to any complaints made via social media (e.g. TikTok, Instagram, and Facebook).
Within 14 days, the Buyer will receive a response to the complaint.
THIRD-PARTY LINKS
The Seller only offers network platform services to other third-party sellers if other third-party sellers, aside from the Seller, sell their own goods and offer their own services or software via the Website. Additionally, the seller might offer links to affiliate and third-party websites. The terms of such websites will apply, and the seller disclaims all liability for the content of such websites.
It is acknowledged and agreed upon by the buyer that a third party provides the payment service on the website. Between the buyer and the payment service provider, the terms and requirements for such a service are decided.
Buyer acknowledges that Seller may contact Buyer and the Buyer's designated receiver by mail, SMS, phone, etc. with order information, promotions, ads, or advertisement links. in accordance with the website's privacy policy.
The Buyer agrees and authorizes The Seller to transfer the information provided and formed during the Buyer's account registration and use of the Website service to The Seller's other relevant service providers or to obtain information provided and formed during the Buyer's registration and use of related services from other relevant service providers of The Seller, in order to facilitate the Buyer's use of The Seller's logistics, finance, communication, and related services, subject to the Privacy Policy available on the Website. In order to offer the Buyer relevant services, the Seller might collaborate with outside parties. Simultaneously, The Seller may provide co-operators access to pertinent information about the Buyer in order to better provide services, make recommendations to the Buyer regarding goods and services, and carry out market research and data analysis. Under such conditions, The Seller shall have the right, in compliance with the Website's Privacy Policy, to furnish such third party with the pertinent information of the Buyer.
USER GENERATED CONTENT
If the Buyer sends specific submissions (like contest entries) at the Seller's request, or if the Buyer sends creative ideas, suggestions, proposals, plans, or other materials—whether via email, postal mail, or other means—anyway (collectively, "comments"), the Buyer agrees that the Seller is free to edit, copy, publish, distribute, translate, and use any comments the Buyer sends to us in any way and at any time. The Seller is not required, and will not be, to:
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keep any comments confidential;
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compensate for any comments;
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reply to any comments.
The seller is under no duty to monitor, edit, or remove content that violates any party's intellectual property rights or these terms of service, or that the seller deems to be illegal, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.
The buyer agrees that none of the rights of third parties, including copyright, trademarks, privacy, personality, or other proprietary or personal rights, will be violated by the buyer's remarks. Additionally, the Buyer agrees that the Comments will not contain any abusive, obscene, or libelous content, nor will they contain any computer viruses or other malware that could negatively impact the functionality of the Service or any linked websites owned by the Seller.
The Buyer may not impersonate someone else, use a fake email address, or attempt to mislead us or other parties about the source of any comments. Any remarks made by the buyer and their accuracy are entirely the buyer's responsibility. Regarding any remarks made by the Buyer or any other third party, the Seller disclaims all liability.
COUPONS AND CODES
The purchaser understands that only one (1) coupon may be used for any given order. For the avoidance of doubt, the buyer who possesses multiple coupons will not be permitted to use multiple coupons for the same order. The parties agree that the buyer will only be allowed to use one (1) coupon per order, regardless of the quantity of coupons the buyer may possess.
FORCE MAJEURE
The Seller's obligations under the Contract are suspended in the event of a force majeure situation, which includes but is not limited to strikes, extreme weather, embargoes, or any other circumstance beyond the Seller's control.